How I investigated a billing error, reviewed claims questions, and helped customers use payroll and HR software. Identifying details are removed.
Healthcare member operations
An address-change error affected a member’s premium and led to suspended coverage. I investigated the billing issue, coordinated the correction, and followed up as coverage was restored.
Claims operations and quality
Checking the request, supporting information, and next action while answering claims and benefits questions in a busy service queue.
Payroll and HCM SaaS customer support
I helped customers set up payroll batches, earning and deduction codes, and troubleshoot payroll, onboarding, reports, and other Paylocity products.