Healthcare investigation and quality
Medicare claims and benefits research, billing discrepancies, accurate records, and member follow-through.
Experience in member support and quality performance; claims research and inquiry support.
Experience that fits the role.
I’m interested in healthcare member support, SaaS customer support, and customer onboarding roles, remote or in Houston. Each résumé highlights the experience most relevant to that work.
SaaS customer support and onboarding
At Paylocity, I helped customers set up payroll batches and codes and troubleshoot payroll, onboarding, reports, and other products in the suite.
Paylocity customer support performed primarily in the platform, with Excel as a supporting tool.
Operations and AI-assisted review
Record reconciliation and data quality, with personal practice in checking AI-assisted notes against source evidence.
AI review is personal learning practice, not workplace deployment.
Discuss a role
Send me the role, location, and what your team needs help with.
Email Jose